Product Information for International Clients

Q1: What range of products do you offer to international markets?

A1: We offer a diverse range of handcrafted furniture and decorative items, including but not limited to, iron and wooden furniture, cabinets, bookshelves, and artisanal crafts, all crafted with the utmost attention to detail and quality.

Q2: Can international clients request custom designs for their markets?

A2: Absolutely. We welcome custom orders and work closely with our international clients to develop products that meet their unique market demands and design preferences.

Q3: How are your products packaged for international shipping?

A3: Our products are meticulously packaged using robust materials and methods to ensure they arrive in pristine condition, adhering to international shipping standards.

Q4: Do you ensure the sustainability and ethical sourcing of materials in your products?

A4: Yes, sustainability and ethical sourcing are cornerstones of our business philosophy. We ensure all materials are sustainably sourced and comply with international ethical standards.

Q5: What is the lead time for manufacturing and shipping custom orders internationally?

A5: The lead time can vary based on complexity of the order, quantity and destination.

International Ordering and Shipping

Q1: How do you handle international shipping, and which countries do you ship to?

A1: We ship worldwide, partnering with reputable logistics providers to offer efficient and reliable shipping solutions. Shipping costs and delivery times are calculated based on the destination.

Q2: What are your payment terms for international orders?

A2: We accept various payment methods, including wire transfers and letters of credit, adhering to international trade practices. Payment terms can be negotiated to suit both parties’ needs.

Q3: Are there any import duties or taxes international clients should be aware of?

A3: Import duties and taxes vary by country and are the responsibility of the client. We advise consulting with local customs authorities to get accurate estimates.

Q4: How can international clients place bulk or wholesale orders?

A4: For bulk or wholesale inquiries, please contact us directly through our website or email. We offer specialized support for large orders, including pricing, shipping, and customization options.

Support for International Clients

Q1: What support services do you offer to international clients?

A1: We provide comprehensive support, including product customization, logistics coordination, and after-sales service. Our team is available to assist with any inquiries or issues that may arise.

Q2: In the event of a product issue, how do you address it for international orders?

A2: 100 Percent our goods are carefully inspected and quality check before dispatch from our factory. if customer have any issue they can reach out to us.

Q3: Do you offer any marketing materials or product information in multiple languages?

A3: Yes, we can provide marketing materials and product information in several key languages to support our international clients’ sales efforts.

Q4: How can international clients stay updated on new products and offerings?

A4: We regularly update our website and distribute newsletters. We encourage clients to subscribe and follow our social media channels for the latest updates.